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About Esmilalem Mihiretu

  • Academic Level Degree Bachelor
  • Age 28 - 32 Years
  • Gender Male
  • Work Experience 6
  • Field of Study Computer Engineering
  • Viewed 48

About me

I hold a BSc Degree in Electrical and Computer Engineering, specialized in Computer Engineering, from Hawassa University, which I completed in July 2015.

I have accumulated  more than 5 years of work experience in total . I have a solid background in providing comprehensive IT support to end-users, troubleshooting hardware and software issues, and resolving technical problems efficiently. Throughout my career, I have gained expertise in IT support, Network Administration, System Administration including configuring and maintaining network devices, managing user accounts, and implementing security measures.

 

Some highlights of my qualifications include:

 

– Strong knowledge of networking principles, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs.

– Experience in managing and maintaining Windows and Linux server environments, including Active Directory, Exchange, and Office 365.

– Proficient in troubleshooting and resolving hardware and software issues for desktops, laptops, printers, and other peripherals.

– Skilled in implementing and managing network infrastructure, including routers, switches, firewalls, and wireless access points.

– Proven ability to provide excellent customer service by effectively communicating technical information to non-technical users.

– Familiarity with ITIL principles and best practices for incident, problem, and change management.

In my previous role as an IT Support Specialist at JSI and CRCC 14TH, I successfully supported a diverse user base of over 500 employees, providing prompt resolution of technical issues and ensuring smooth operation of IT systems. I also played an instrumental role in implementing network upgrades, improving security measures, and optimizing network performance.

I am a highly motivated and proactive individual with a strong commitment to delivering high-quality IT support and ensuring the reliability and security of network infrastructure. I thrive in fast-paced environments and possess excellent problem-solving and multitasking abilities.

I am excited about the opportunity to contribute my skills and expertise to  Alephtav Consultancy and Trading PLC. I believe that my technical knowledge, combined with my dedication to customer satisfaction, make me a strong fit for this role. I am confident in my ability to make a positive impact on your IT department and contribute to the overall success of your organization.

Thank you for considering my application. I have attached my resume for your review, and I would welcome the opportunity to discuss how my skills and experience align with your needs in more detail. I look forward to the possibility of joining your team and contributing to your IT success.

Yours sincerely,

Esmilalem Mihiretu

Address : Near Egzyarab,  Megenagna, Addis Ababa

Phone #: 0912356967, 0979305886

 

 

Education

  • 2010 - 2023
    Hawassa University

    Bsc in compuer Engineering

    I have bsc degree in electrical and computer engineering ,specialized in computer engineering

Experience

  • 2015 - 2019
    JSI

    IT Support

    I was an IT support, for more information read my CV

Expertise

Software and hardware maintenance

Languages

English
Proficient

Portfolio

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